REFUNDS
If something's wrong, we'll fix it.
Last updated 6 November 2026
IF SOMETHING'S WRONG
If your mushrooms are damaged, spoiled, underweight or not what you ordered, contact us the same day you receive them, with a photo if you can. We'll replace them from the next pick or refund you, whichever you prefer.
Text the number that confirmed your order, email hello@sporedoor.com.au, or use the contact page.
YOUR RIGHTS
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to a remedy for a minor one. This policy adds to those rights; it doesn't replace them.
CANCELLING
- Before you pay: cancel any time, at no cost.
- After you pay, before the pick window opens: full refund.
- Once the pick window has opened, your mushrooms have been picked for you, so we can't take a change of mind. Text us anyway and we'll do what we can.
IF WE CAN'T FILL YOUR ORDER
If a pick falls short after you've paid, we refund the part we can't supply, or move it to the next pick if you'd rather.
MISSED COLLECTION
If you miss your window, text us. We'll try to reschedule. If we can't, we'll work out a fair outcome with you, case by case.
HOW REFUNDS ARE PAID
To the way you paid, within 3 business days of us agreeing it. Card refunds can take a few more days to reach your account, depending on your bank.